Reservations can be made through the reservation link on the website or by contacting us by phone or via email at the address firstname.lastname@example.org
We will be happy to inform you of any questions by phone or email. However, appointment confirmations are always made via email.
We suggest that you make your reservation as far in advance as possible. This will allow us to provide you with greater availability of schedules, especially when it comes to private events.
We recommend that you arrive at the Spa 15 minutes before the appointment, in order to change and avoid unnecessary delays.
If the client arrives late, the center exempts all responsibility. It will not be possible to extend the expected time of treatment, in order to avoid damaging subsequent reservations.
Exclusive capacity and reserve
The water area has a maximum capacity of 8 people simultaneously. The maximum capacity for groups is 14 people.
To enjoy a private event, the minimum number of people is 6. In the event that less than 6 people attend the appointment, the exclusivity of the space will be lost.
All members of the event must do a massage, or pay the minimum amount for the massage and the spa.
To cancel a reservation, we advise you to contact the center. Our cancellation policy is as follows:
– 5 days before: it will be allowed to change the date of the reservation
– 4 days before: it will be allowed to change the date of the reservation at a cost of 5% of the contracted service
– 72 hours before: it will be allowed to change the date of the reservation at a cost of 10% of the contracted service
– 48 hours before: the deposit is lost in case of not giving notice
In no case will a refund of the deposit be made.
The Spa has gift vouchers available, as well as vouchers for specific treatments and programs. Spa gift vouchers cannot be exchanged for money or for any other service provided
Please take care of your personal belongings, there are lockers available to the customer. The center is not responsible for the loss or theft of your personal items. We advise you not to bring valuables. In the event that you bring an item that may be lost, leave it in the locked locker or, if you prefer, at the reception.
The center offers massages and treatments specially designed for pregnant women.
We will be happy to help you choose the most appropriate treatment.
The use of the SPA water area has some contraindications for pregnant women, please tell us your status at the reception where you will receive the corresponding advice.
The minimum age allowed to use the Spa is 16 years old if the minor is accompanied by their parents.
Use of facilities
An atmosphere of tranquility and harmony should reign in the Spa area. We ask you to speak quietly, not to have telephone conversations and to have the utmost respect for other users.
All users must have a bathing suit, flip flops and a towel to access the circuit.
The center will provide a towel and a pair of flip flops per person. We also have swimsuits for loan and for sale.
It is mandatory to shower before accessing the Jacuzzi, as well as after using any of the saunas.
It is not allowed to enter the Spa with street clothes or shoes, or with food or drink from outside.
No dives or games are allowed in the hot tub.
In the entire Spa area and the rest of the facilities, it is forbidden to have any type of activity or sexual relationship.
We ask you to ensure the cleanliness and hygiene of the facilities at all times. Always use the wastebaskets for any disposable materials.
Once the circuit is over, we kindly ask you to deposit the used towel in the designated baskets in the changing rooms.
Admission and respect of the rules
The center keeps the right of admission and access to people in a state of intoxication or under the influence of narcotics will not be allowed.
The center staff controls compliance with the rules and has the right to call attention to people who do not comply with them. If the infraction persists, people will be invited to leave the premises.
Any person who accesses the center accepts its operating rules.
Damage to Facilities
Damages by clients to the spa facilities will entail a non-reimbursement of any of the treatments.